FAQs

FAQs

  1. What currency is the price quoted??
    Ans. : The price quoted is in Indian National Rupee.
  2. How do I Order a product?
    Ans. : Please register yourself on our website. If you don’t want to register its fine.You need to provide your email id and whatsapp number. There is an online help. You can chat with our representative, when they are online and seek the availability of the product you wish to order and once he confirms, can freeze the design. In case, the online chat window isn’t available (during night hours in India), you can give offline message for the product availability. You can also send your inquiry on whatsapp number 9601355465 for reply. Next day, the representative will get back to you with the availability of the piece in question.we will try our best to write down the availability of product.
  3. How do I make payment?
    Ans. : Once the pieces are finalised and their availability is confirmed, we shall send you an online bill along with cost of international courier, etc. along with a payment link of payment gate way. You can make the payment online. You can make online transfer also in our current account. The account is in the name of M/s. ASHISH HANDICRAFT, Bank is HDFC BANK LTD. and the account number is 03062000005705. The NEFT code is HDFC0000306.
  4. Do you ship to USA, UK?
    Ans. : Yes, we do. We courier ordered products to any part of the world including our home country India. We send it through normal International courier or express courier as per your need.
  5. What are your courier charges?
    Ans. : For dispatch of product in any part of the country, there is no courier charge. For International courier, the charge is per kg. To give you a general idea, we have given you an estimated price of Rs. 750 per kg. The actual cost comes as under. For US, upto one kg. the price is Rs. 950, upto two kgs. it is Rs. 1650. For 5 plus kgs. parcel, the cost comes down to Rs. 550 per kg. For 10 plus kg. parcel, the cost is Rs. 325 to Rs. 350 per kg. Please note that these charges vary as per rupee dollar parity. These charges are for regular courier with a delivery period of 6 to 7 clear working days. For express courier, the charges are higher. Charges to UK are higher eg. upto one kg. it is Rs. 1350 and so on. These charges are usually available on the website of all leading courier companies like DHL, Skynet, etc. And we charge as per the actual charges of these companies for International courier.
  6. How much time you take to process the order?
    Ans. : In India, if the ordered product is available, the delivery is made in 5-6 days. For ordered products that are out of stock, we inform the customer about the time we take to prepare the design afresh and send the same accordingly. For orders from other countries, minimum time taken is 12 days. In many cases, we have delivered the piece in 5 to 7 days. But an average time of 12 days is taken. Similarly, if the order is for some out of stock design, we take 15 to 20 days for completion of such an order.
  7. what matirial is used in the selected jewellery, what type of work is there in selected product ? Will the material look the same, as it is seen in the picture?
    Ans. : The client has many questions about the actual product. They are always welcome to raise their queries to our online chat attendant. They can raise their questions by sending a mail also to info@ashishhandicraft.com For the product, usually they are exactly what they are given in the photograph on the website. Still 5 to 7% variation in colour shades is possible in some dark / odd colours or due to photography done in yellow light focus / helozen.